RETURNS
All IvyChic Boutique products are guaranteed for 14 days after purchase date.
The item must have been purchased from www.ivychicboutique.co.uk
Items must be returned in their original condition and packaging.
If you wish to return an item, please email us on info@ivychicboutique.co.uk indicating what the issue is. If your refund is approved, then you need to post the item back to our PO Box Address which will be provided to you.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item so as to proceed with the refund process.
 Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 7 working days.
 
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ivychicboutique.co.uk and send your item back to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to: Our Address. which will be provided when you email us about staring a refund process.